Lesson Archive

On-Call Communications

The On-Call Manager is generally an expediter of communication, so here are the steps and systems involved in doing so. Phone calls and texts to On-Call phone If Caregiver, the name is stored and will show up in caller ID;

Scheduling and Visit Assignments

During your on-call shift, you are ONLY responsible for scheduling and assigning visits that occur during your shift; all other requests and inquiries are the responsibility of the Operations Manager. Manual visit entry (schedule not submitted through LeashTime) Review the

Visit How-To

Before the visit begins… Read through the profile at least once before starting the visit. Ensure you have the correct key and are at the right address. Have access to cleanup bags, a pen, and a notepad. Know these visit

Using LeashTime

Each caregiver has individual access to LeashTime, an online client management database. Your visit schedule, all client profile information, and more can be accessed by you, the client, and the management team.  Before your DoggyWalker.com in-person training, you will receive

Client Management

When working with DoggyWalker.com clients as the On-Call Manager, you are expected to be at your professional best in your communication style and helpfulness.  Most oftentimes, when an On-Call Manager has to work with a client during an on-call shift,

Using Restraints

All dogs are to be collared and leashed prior to exiting their home. At no time during the visit is any dog in our care to be off-leash even if the pet owner has requested or given permission.  Dogs with

Caregiver Management

Just like our clients and their pets, our caregivers come from all walks of life and experiences!  We have a varied team and it will take some time to get to know each one and their habits when conducting visits

Visit Report

Resources

All other managers are listed in the emergency phone, so use it to call or text them! Robbyn Ellis and Kate Reich. Animal Control Alexandria: 703-838-4774 City of Alexandria (non-emergency): 703-746-4444 EMMAvet – Veterinary Urgent Care 1628A Belle View Blvd

What to Do With an Uninterested Pet

From time to time you may encounter a pet that is not interested in receiving care and attention. If this situation develops it is important that you ensure that all the objectives of the visit have been met: Bathroom break,