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FAQs

FAQ Categories:

Billing

How and when do I get billed?

Monthly Packages for 3, 4, or 5 Days Per Week (Midday Visits)

  • Payment is due on the first business day of the month. This guarantees your visits for the coming month at the discounted monthly rate. This is the best option if you are going to get regular, recurring visits.  Monthly charges are made automatically unless you let us know that you would like to make a manual payment.
  • For new monthly contracts: if you begin services after the first business day of the month, we can pro-rate the monthly rate, or you can can choose to pay for visits at the individual visit rate or by purchasing a multipack for the remainder of that month (whichever is less expensive). The following month, a full monthly contract payment is due on the first business day of that month.
  • Payments are processed in Time to Pet using Stripe as the credit card processor. We will send you an activation link to Time to Pet when you first begin service; you can also access the site by clicking “Client Portal” from the navigation at the top of this webpage. 
  • Please do not leave service payments at your home for your caregiver to deliver, please mail any paper payments to us at 2308 Mt Vernon Ave #302, Alexandria, VA  22301.

Pet Sitting & Other Visits

  • For pet sitting visits, we require a minimum of 50% payment before the first day of the visits if the total charges exceed $99, with the remainder to be paid at the end of the visit series.
  • Before the initial pet sitting visit, we do need to have credit card information on file, or a check must have been received.
  • Future series payments are due at the end of the visit series.
  • Meet and greet visits, pet taxi, applicable visit fees, and extra visits will be added to your account and charged according to the policy above.
  • Multipack payments are due before the first visit is done.  As with the monthly package, the charges are made automatically unless you let us know that you would like to make a manual payment.  Multipack charges are processed as close to the first visit in the pack as possible, and visits counted against the pack are reviewed each month.
  • Payments are processed in Time to Pet using Stripe as the credit card processor.. We will send you an activation link to Time to Pet when you first begin service; you can also access the site by clicking “Client Portal” from the navigation at the top of this webpage. 
  • Please do not leave service payments at your home for your caregiver to deliver, please mail any paper payments to us at 2308 Mt Vernon Ave #302, Alexandria, VA  22301.

Why is there a fee if I want to meet the caregiver before starting visits?

Our caregivers are all employees of DoggyWalker.com and their compensation is commission-based (and part-time) for any time they are representing the company, including pet sit visits, consultations, and meet & greets.  As of June 2020, we offer a no-cost consultation for new clients.

Can I get a discount if I…

DoggyWalker.com already offers very competitive pricing, especially with our monthly contract option.  Our goal is to provide affordable services while maintaining a professional standard and compensating our caregivers accordingly. As an alternative to a monthly contract, we also offer multipack and individual, or “a la carte” visit options.  Please visit the Rates Page for more details or contact us with your questions. We do provide a 10% military discount to thank our service members for our freedom.

Alexandria Team

703.828.7847

Email

2308 Mt.Vernon Ave, #302 Alexandria, VA 22301

Arlington Team

703.336.7315

Email

5547 Langston Blvd. Arlington, VA 22207

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