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FAQs

New Client Setup & Visit Logistics

Are you licensed, bonded and insured? If so, with whom?

Yes. We are licensed by the city of Alexandria, Arlington County, and the Commonwealth of Virginia. We have many caregivers who live and work in both Arlington and Alexandria. Our insurance policy and bond are secured through the National Association of Professional Pet Sitters and the Business Insurers of the Carolinas. We carry a commercial general liability policy that includes Animal Bailee coverage to cover all the pets in our care, custody or control.
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DoggyWalker.com Caregivers

Will the person who comes for the initial consultation be the same person who will be caring for my pet(s)?

Not normally. We have one of our managers come over for the initial consultation to make sure we can answer any questions you have about the overall process. We are happy to schedule a meet and greet between you and your caregiver before or soon after visits begin, which are $15 per visit – as the caregivers are compensated for their time.
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Scheduling

What is your Late Request Fee, Cancellation & Rescheduling Policy?

  • Late Request Fee: For weekday, midday visits, a $10 late request fee is added to any visits added the same day, after 9am. For pet sitting visits, a $10 late request fee is added to any visit requested after 2pm for the same evening through the next morning before 9am (Monday through Friday), and/or after 2pm on a Friday for any visit over the same weekend, through Monday before 9am.
  • Cancellation Policy: Midday visits must be cancelled by 9am on the day of the visit or they will be charged in full. Pet sitting visits must be cancelled by 2pm for any visit that evening through 9am the next day or they will be charged in full. Weekend pet sitting visits must be cancelled by 2pm on Friday or they will be charged in full.
  • Rescheduling Policy: Flex Pack (30 min) and Visit Pack (20 min) visits can be rescheduled as long as they are cancelled before the cancellation deadline. Monthly contract walks for 3 or 4 day per week contracts can be rescheduled on any following weekday of the same month (one contract visit per day, no doubling up) as long as they are cancelled before the cancellation deadline.
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Billing

How and when do I get billed?

  • Monthly Contract for 3, 4, or 5 days per week: Payment is due on the first business day of the month. This guarantees your visits for the coming month at the discounted rate. If you begin a monthly contract mid-month, you have the choice of pro-rating it, or paying the normal visit rate for the remainder of that month (whichever is cheaper), then beginning a monthly contract on the first day of the following month. Payment can be made through LeashTime, by providing credit card details to our office, or mailing us a check (due by the 5th of the month).
  • Pet Sitting & Other Visit Series: For your first pet sitting visit series as a new client we require a minimum of 50% payment before the first day of the visits, with the remainder to be paid at the end of the visit series. Before the initial pet sitting visit, we do need to have credit card information on file, or a check must have been received. Future series payments are due at the end of the visit series. Payment can be made through LeashTime by providing credit card information or mailing us a check. Please do not leave payment for your caregiver.
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Alexandria Office

703.838.5898

info@doggywalker.com

202 E. Custis Ave. Alexandria, VA 22301

Arlington Office

703.336.7315

arlington@doggywalker.com

5547 Lee Highway, Arlington, VA 22207

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