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What is your Late Request Fee, Cancellation & Rescheduling Policy?
  • Late Request Fee: For weekday, midday visits, a $10 late request fee is added to any visits added the same day, after 9am. For pet sitting visits, a $10 late request fee is added to any visit requested after 2pm for the same evening through the next morning before 9am (Monday through Friday), and/or after 2pm on a Friday for any visit over the same weekend, through Monday before 9am.
  • Cancellation Policy: Midday visits must be cancelled by 9am on the day of the visit or they will be charged in full. Pet sitting visits must be cancelled by 2pm for any visit that evening through 9am the next day or they will be charged in full. Weekend pet sitting visits must be cancelled by 2pm on Friday or they will be charged in full.
  • Rescheduling Policy: Flex Pack (30 min) and Visit Pack (20 min) visits can be rescheduled as long as they are cancelled before the cancellation deadline. Monthly contract walks for 3 or 4 day per week contracts can be rescheduled on any following weekday of the same month (one contract visit per day, no doubling up) as long as they are cancelled before the cancellation deadline.

Posted in: Scheduling

Alexandria Office

703.838.5898

info@doggywalker.com

202 E. Custis Ave. Alexandria, VA 22301

Arlington Office

703.336.7315

arlington@doggywalker.com

5547 Lee Highway, Arlington, VA 22207

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