What are your late request, cancellation, and rescheduling policies?
Late Request Fee:
For weekday, midday visits, a $15 late request fee applies to any visits added the same day, requested after 9 a.m. For pet sitting visits, a $15 late request fee is added to any visit requested after 2 p.m. for the same evening through the next morning before 9 a.m. (Monday through Friday), and/or after 2 p.m. on a Friday for any visit over the same weekend, through Monday before 9 a.m.
Cancellation Policy:
Midday visits must be cancelled by 9 a.m. on the day of the visit or they will be charged in full. Pet sitting visits must be cancelled by 2 p.m. for any visit that evening through 9 a.m. the next day or they will be charged in full. Weekend pet sitting visits must be cancelled by 2 p.m. on Friday or they will be charged in full.
Rescheduling Policy:
Multipack visits (either 30- or 20-minutes) can be rescheduled as long as they are canceled before the cancellation deadlines listed above. Monthly package visits for 3 or 4 days per week can be rescheduled on any following weekday of the same month (one visit per day, no doubling up) as long as they are canceled before the cancellation deadline.
