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FAQs

Scheduling

What is your Late Request Fee, Cancellation & Rescheduling Policy?

  • Late Request Fee: For weekday, midday visits, a $10 late request fee is added to any visits added the same day, after 9am. For pet sitting visits, a $10 late request fee is added to any visit requested after 2pm for the same evening through the next morning before 9am (Monday through Friday), and/or after 2pm on a Friday for any visit over the same weekend, through Monday before 9am.
  • Cancellation Policy: Midday visits must be cancelled by 9am on the day of the visit or they will be charged in full. Pet sitting visits must be cancelled by 2pm for any visit that evening through 9am the next day or they will be charged in full. Weekend pet sitting visits must be cancelled by 2pm on Friday or they will be charged in full.
  • Rescheduling Policy: Flex Pack (30 min) and Visit Pack (20 min) visits can be rescheduled as long as they are cancelled before the cancellation deadline. Monthly contract walks for 3 or 4 day per week contracts can be rescheduled on any following weekday of the same month (one contract visit per day, no doubling up) as long as they are cancelled before the cancellation deadline.

How do I schedule a visit?

We have a couple different options to schedule a visit:
  • Login to your LeashTime account and request the visit yourself (don’t worry if you’re not sure what kind of visit you normally have, we’ll make sure it’s correct!).
  • Call your DoggyWalker.com Office.
  • Email info@doggywalker.com if you’re an Alexandria customer, or arlington@doggywalker.com if you’re an Arlington customer.

What holidays do you recognize?

DoggyWalker.com provides services 365 days per year. We observe the following days as holidays. Our offices will be closed, but our client system and emails will be monitored. They are not included in your monthly contract walks and each visit scheduled on these days as an additional $10 holiday fee that’s paid to the caregiver: – New Year’s Day – Memorial Day – 4th of July – Labor Day – Thanksgiving Day – Christmas Eve (after 5pm) – Christmas Day – New Year’s Eve (after 5pm)

What’s your inclement weather policy?

We follow the Office of Personnel Management (OPM) in regard to inclement weather guidance for the Northern Virginia area. If OPM has closed the Federal Government due to weather, we will cancel all midday walks. If OPM has issued a delay due to inclement weather, we will conduct walks but may have to widen your visit window to make sure our caregivers can get to your pet(s) safely. Although if you are out of town, we will make sure your pet(s) are taken care of!

I work from home a few days each month, should I still get a monthly contract?

It’s usually depends on how many days you will cancel, some months may be less expensive for you to keep the monthly contract, where others would make more sense to pay for visits individually. However, many of our clients stay with the monthly contract even if they are going to occasionally be home, which gives them the freedom to work from home, run errands, or focus on other tasks during the day while knowing their pet(s) are still being taken care of!

I’m going away for a week next month, will you pro-rate the monthly contract?

Since the monthly contract has been set up at a discounted rate (a 30 minute, 5-day monthly contract walk average is ~$17 for one dog, and ~$19 for two dogs) and you pay for the monthly contract at the beginning of the month with a “use it or lose it” policy, we do not credit back any payment for walks that are not used. In a situation where you know ahead of time that you will be not be needing all your walks, we can check to see if it would be less expensive for you to pay for visits individually as opposed to the monthly contract, but you must notify the office before the 1st of the month. You are not committed or tied to your monthly contract, so if it’s cheaper for you to switch to a Flexpack of visits for the month you don’t need as many visits, we are happy to make that switch – as long as it’s been done before the 1st of the month.

Alexandria Office

703.838.5898

info@doggywalker.com

202 E. Custis Ave. Alexandria, VA 22301

Arlington Office

703.336.7315

arlington@doggywalker.com

5547 Lee Highway, Arlington, VA 22207

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