ON-CALL MANAGER
Reports to: Operations Manager
Shifts: (1 weekday/week and 1 weekend/month)
E/NE Status: Non-Exempt Last Updated: February 2022
JOB SUMMARY
The On-Call Manager will primarily provide a supportive and supervisory role to employees working before and after office hours for the Alexandria service area. Supervisory duties include responding to text and phone call communications, expediting client communications, ensuring the visits are conducted as expected (time, length, profile instructions, and reporting), and responding to high-priority or emergency situations. Supportive duties include coordinating the keys for employee visits as needed as well as communicating key management for employees working with satellite key safes, and communicating coverage information to the Operations Manager.
Primary Duties and Responsibilities:
• Serve as the on-call manager one weekday per week for employees as assigned after 4 p.m. through 10 a.m. the following day, and beginning Friday afternoon at 4 p.m. through the following Monday morning at 10 a.m. The On-Call Manager provides oversight of the daily visit schedule, and answering questions and solving problems relating to all visits by text, email, or phone call.
• Report employee conduct/misconduct to the Operations Manager, including repeated short visits, late arrivals, improper use of scheduling system, or communication issues.
• Worth with the Operations Manager to facilitate after hours communications to caregivers as needed.
• Schedule late requests and assignments, and/or conducting the visit if other coverage is not available.
Qualifications:
• Must have experience in MS Office and be able to learn new systems.
• Excellent interpersonal, listening, verbal and written communication skills.
• Must have the ability to prioritize tasks and work under daily time constraints.
• High priority for working with multiple sources of information, resulting in quick problem-solving.
• Interpersonal and team working skills are imperative.
• Must have reliable, personal transportation.
Working Conditions and Physical Abilities
• Must have a love for animals, experience with dogs and cats preferred.
• Must be able to lift up to 50 lbs in case of an animal medical emergency.
Compensation
On-Call Manager per visit pay rate will be increased to its highest level if not already earning pay at the “excellent” rate.
