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Visit Overview

DoggyWalker.com considers any visit as a MIDDAY visit if it occurs between 9 a.m. and 5 p.m. on Mondays through Fridays.  A PET SIT visit is any visit after 5 p.m. or before 9 a.m. on weekdays, and any visit that occurs on a weekend day.  As the On-Call Manager, your responsibility is to provide management support for pet sit visits that take place during your scheduled shift.

The common visit windows are:

  • 9-11 a.m.
  • 10 a.m. – 12  p.m.
  • 11 a.m. – 1 p.m.
  • 12-2 p.m.
  • 1-3 p.m.
  • 3-5 p.m.
  • 5-7 p.m.
  • 7:30-9:30 p.m.*

*Please note that the 7:30-9:30 p.m. window automatically adds a surcharge of $5.00 to the client’s account.

Any late request for a 9-11 a.m. visit made during your on-call shift can be added to the schedule but do not assign the visit.  Make certain the Operations Manager is alerted to this visit for assignment during regular office hours.

The most likely visit type that you would schedule and assign during an on-call shift is either a pet sit visit (always a minimum of 30-minutes) or a flex pet sit.  To find out which visit type to select, view the client’s previous schedule for visit type, length, and time if the client request is unclear.  For flex pet sits that you schedule and assign, please make mention to the Operations Manager at phone exchange time or in a summary email so that a recount of the available visits remaining on a flex pack can be done.

Make certain to select the correct number of pets to be cared for in a pet sit visit, especially if there is a cat in the home that we do not normally care for.  If the client has not indicated as such, please email the client to confirm the number of pets to be cared for.  For example, if a late request for one visit for Saturday between 5-7 p.m. is requested for a client with a dog and a cat, it is most likely not necessary to care for the cat so the visit would be for 1 pet.  However, please confirm with the client if the previous scheduling history does not inform what type of visit you add to the schedule.

Though DoggyWalker.com offers almost overnight visits (AON), it is extremely rare for a late request for one to be made.  Not every caregiver is authorized to conduct these kinds of visits.  If you are on-call and an AON request comes through and it is difficult to find staffing for it, you can provide an alternative schedule to the client, citing the lateness of the request, but still an option for the pet(s) to have care.

While keeping an eye on the schedule during your on-call shift, please check the queue every so often to make certain visits are being conducted in a timely manner.  At the end of a visit window, if the visit has not been marked as “completed,” LeashTime generates an overdue visit notification that is both emailed to info@doggywalker.com and the caregiver, and the queue will report an overdue visit notification.  If the caregiver has started the visit (the blue arrow indicator appears), then the caregiver is technically “on-time” for the visit.  However, if you see the caregiver is not checked into a late visit, you must be in touch with them by text and/or phone call immediately as to their arrival estimate if that information was not previously communicated.

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    Alexandria Office



    PO Box 2866, Alexandria, VA 22301

    Arlington Office



    5547 Langston Blvd. Arlington, VA 22207

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