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FAQs

New Client Setup & Visit Logistics

Are you licensed, bonded and insured? If so, with whom?

Yes. We are licensed by the city of Alexandria, Arlington County, and the Commonwealth of Virginia. We have many caregivers who live and work in both Arlington and Alexandria. Our insurance policy and bond are secured through the National Association of Professional Pet Sitters and the Business Insurers of the Carolinas. We carry a commercial general liability policy that includes Animal Bailee coverage to cover all the pets in our care, custody or control.

What types of animals do you care for?

Despite our name, we love all kinds of animals! DoggyWalker.com will care for dogs, cats, birds, rabbits, guinea pigs, hamsters, chinchillas, and turtles. If you have another type of pet, feel free to ask! Sorry, no snakes or exotic pets.

What areas do you serve?

DoggyWalker.com serves clients in the City of Alexandria, most of the Alexandria portion of Fairfax County, Arlington County and select areas of the City of Falls Church, and McLean. Please check out our map to see the boundaries and feel free to contact us if you’re unsure if we serve your area.

How do I start services with DoggyWalker.com?

If you’re interested in DoggyWalker.com services, please complete our New Client Form and a manager will contact you within 24 hours to set up a new client consultation and/or answer any additional questions you may have. You can find additional information about our services, rates, and company history on our website.

Why do you need two keys?

DoggyWalker.com requires two sets of keys for a few reasons, but normally because it is necessary for both sets of keys to be with two caregivers, in cases of multiple visits in a day, substitutions, and emergencies. Occasionally, the second copy comes in handy when you have locked yourself out and need a copy of your key! The backup copies of your key are always safely stored in a secure location and labeled in a way which does not give away the name or address of your home. For those of you who live in apartment buildings that require a FOB, we only require one copy of the FOB (although we’re happy to have two copies). Having the FOB allows us to spend more time with your pet(s) as opposed to waiting for the front desk or concierge to check the key out to us.

What information do you need about us and our pets?

We keep a profile on every home and pet that we visit that allows us to follow your routine as close as you would. The profile includes important information including your visit schedule, feeding schedule, your contact information, vet information, general routines, and any quirks about your home or pet (we all have quirks!). That profile is available to any caregiver that visits your home to ensure they know what to expect. We ask that you inform the office as changes occur in the routine of your pet or your home so we can be sure the profile reflects them. Our clients also have the ability to update their profiles on their own.

What other services do you provide while you are in my home?

Within reason, a DoggyWalker.com caregiver will complete additional tasks such as watering plants, bringing in mail and newspapers, turning lights and TVs on and off, etc. Caregivers are not expected to and will not pick up excessive pre-existing animal waste, perform house cleaning, maintenance, or be on call for delivery or repair people.

What’s the difference between a midday visit and pet sitting?

We refer to regular, weekday dog walks (9am-5pm) as midday visits, and after hour visits as pet sitting (weekday visits before 9am and after 5pm, as well as all weekend visits). Normally our midday visits are while you’re away at work, and pet sitting is for when you’re working late or out of town.

What’s included in your puppy package?

When puppies are young, they have smaller bladders and need to go outside frequently to help with their house training. Our puppy packages provide two, 20-minute visits per day that fall within two, one-hour time windows (that you can choose based on your schedule). Although most of our caregivers aren’t officially trained as dog trainers we have enough experience that we can help get your puppy off on the right paw, plus we love to help our clients with their new family members!

What does an Almost Overnight consist of?

An Almost Overnight is similar to having someone stay in your home, but it does not include our employee sleeping there. We come for a 2-hour visit in the evening, and a 1-hour visit the next morning. Both visits can include walks, feeding, administering medications, basic home care, and of course giving lots of love to your pet(s).

Can you take my dog to my neighborhood dog park?

As a professional pet-sitting company offering individual leash walks, we cannot take your dog to a public dog park. Although your dog may be well-behaved, we cannot predict how other dogs may react to your dog and therefore cannot guarantee your dog’s safety. Your dog’s well-being and health is our primary concern and for this reason we do not put them at risk by taking them to a public dog park. If your dog enjoys off leash exercise, we will happily play ball in a fully-fenced yard.

Will I have the same caregiver every day?

Our goal is to keep the same caregiver with each client, but if often depends on how often you schedule visits. For clients with regular weekly visits, it’s our goal to keep the same caregiver with your pet(s). For clients with less regular schedules, the assignment of your caregiver depends on the flexibility of the schedule on that day. When situations with our caregivers arise such as vacation, appointments, and illness, we utilize the second key that we keep secured at the office and assign a substitute caregiver to ensure your dog receives the daily care that they need. We maintain your profile in our system (LeashTime) so the substitute caregiver can access this information and do the best job possible. For pet sitting series, we try to have one to two caregivers conduct the entire series, though we cannot guarantee this. Many factors are involved with scheduling visits such as how many visits per day you require and where you live in relation to the caregiver. We try to maintain as much consistency as possible, while respecting the caregiver’s time, transportation costs, other employment, and personal concerns.

What technology do you have to track and manage my dog walks and pet sitting?

DoggyWalker.com utilizes a pet sitting software called LeashTime which houses our daily schedule (among other things). Our caregivers use LeashTime to mark when they arrive to your home and complete a visit. Our caregivers have traditionally left hand-written notes at the end of each visit, but they also have the capability to submit a visit report through LeashTime that can be emailed to you. We can also set up the system to email a completion notification when the visit has been marked complete. We’re currently working with LeashTime to enable the capability to text our clients these same options and hope to have it up and running in the near future.

Alexandria Office

703.838.5898

info@doggywalker.com

202 E. Custis Ave. Alexandria, VA 22301

Arlington Office

703.336.7315

arlington@doggywalker.com

5547 Lee Highway, Arlington, VA 22207

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